Refund policy

We want you to have the best shopping experience possible at CARRY CARAT. If for any reason you are not completely satisfied with your purchase, we're here to help. Please read our return policy carefully to ensure a smooth return process.

Return Period You may return a product within 7 days from the date of delivery.

Eligibility for Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including all tags, internal packaging, and brand tags. Please do not tear off or remove any tags from the product if you intend to return it.

Inspection and Refund Once your returned item is received and inspected, we will send you an email notification to confirm receipt and inform you whether your return is approved. If the product is found to be in its original, unused condition with all tags intact, your refund will be processed.

Deductions If the returned product is found to be damaged, missing components, or not in its original condition, we reserve the right to deduct a portion of the refund amount to cover the cost of the missing or damaged items. Any such deductions will be communicated to you via email along with an explanation.

Refund Method Refunds will be issued to the original payment method used for the purchase. Please allow [X] business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.

Return Shipping Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, please contact our customer support team for further assistance.

If you have any questions or concerns about our return policy or the return process, please don't hesitate to contact us on WhatsApp at 8930893895 or give us a call. We are here to assist you and ensure your satisfaction.

Thank you for shopping with [Your Shopify Store Name]. We appreciate your business and look forward to serving you again in the future.